Erica is co-lead of the UNICEF Innovations Team, a group tasked with identifying and developing technology to improve UNICEF's work in the field. Working with partners in academia, development, and the private sector, the team's work revolves around solutions that connect the wired and unwired worlds, streamline distribution and reporting, and improve the efficiency and reach of messages.

Erica's work with UNICEF is an outgrowth of her personal interest in the power of technology to improve the circumstances of the developing world. Her belief is that development, when done right, programs itself into obsolescence, and technology offers a better and faster route to accomplishing this than ever before. She is committed to the belief that diverse perspectives inform innovation, and that balancing conventional practices with educated risks allows established organizations to refresh their mission, while never losing sight of key goals. Erica has additionally worked with the Commission for Macroeconomics and Health, a joint collaboration between the World Bank and the World Health Organization, and developed and executed UNICEF global communication strategies for immunization, child survival & avian influenza and pandemic preparedness. Prior to joining UNICEF in 2002, Erica studied Economics and Japanese at the School of Oriental and African Studies at the University of London and the University of Kyoto.